SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one under the followings:
If you did not receive the order within the guaranteed time (45 business days not including 2-5 business day processing) you can request a refund or a reshipment.
If you received the wrong order you can request a refund or a reshipment.
If you do not want the order you’ve received, you may request a refund but you must return the item at your expense and the item must be unopened and unused, otherwise the refund will be invalid and the said order will not be returned to you. Thereafter, there shall be no claim against each party whatsoever.
However, the followings are not applicable for any refund whatsoever:
If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of mallsixty5.com (i.e. not cleared by customs, delayed by natural disaster).
Other exceptional circumstances not within the control of mallsixty5.com
*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. There shall be no refund whatsoever after the 7 days.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this cover, it met every bit of my expectations, and would recommend this product to all golfers who travels often because it can be very frustrated when your clubs in the bag are treated badly by the airlines. Great value too!
This is the 2nd one of these I have purchased. Sturdy and easy to store by folding whole bag into shell. Unlike my previous one took up much space even when folded.
I've used it for 2 trips per year from the US to Asia. My clubs have arrived every time without damage, (the hard-shell top does a great job of protecting your most vulnerable clubs).
I do really like the extra hard case protection, with the ability to fold the soft part of the bag up into the hard head for compressed storage. I would buy another.
작년 구매 후 2번째 구매. 첫번째 구매했던 것은 지인이 탐내 기증ㅈ 퀄리티, 기능, 마감 모두 만족합니다.
Esta bolsa de viaje definitivamente protegerá sus palos de golf al máximo. ¡No desperdicie dinero en otros si ama sus palos de golf!
Good deal on a good quality club cover. Survived the trip to New Zealand without any damage. Can't wait to use again.
If you're taking a golf trip and need a good travel bag, I recommend trying this one. My brother has the same one and he has used his several times and hasn't had any issues at all. Good solid material to withstand the airport handling.
This bag is perfect for my boyfriend's clubs when he travels. Has taken it on 4 trips and it still looks in perfect condition! After much research I chose this bag because the all plastic ones seems like they cracked and the all soft shell bags you have to carry. This is the perfect blend of both, hard on the top to protect the clubs and soft on the bottom where the bag is. And IT ROLLS! . So I can even cart it around if I need too. There is also enough compartments space for shoes, and all the other golf stuff. Definitely would recommend this purchase!
I recently traveled to Asia with my clubs using this travel bag. It was excellent protection and not too heavy. Highly recommend it to every frequent traveler.
This is a very nice semi-hard case. The hard top covers the club heads and keeps them safe. I took my clubs to Japan from SF and the bag held up well with no issues or damages.