SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one under the followings:
If you did not receive the order within the guaranteed time (45 business days not including 2-5 business day processing) you can request a refund or a reshipment.
If you received the wrong order you can request a refund or a reshipment.
If you do not want the order you’ve received, you may request a refund but you must return the item at your expense and the item must be unopened and unused, otherwise the refund will be invalid and the said order will not be returned to you. Thereafter, there shall be no claim against each party whatsoever.
However, the followings are not applicable for any refund whatsoever:
If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of mallsixty5.com (i.e. not cleared by customs, delayed by natural disaster).
Other exceptional circumstances not within the control of mallsixty5.com
*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. There shall be no refund whatsoever after the 7 days.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Useful to be able to find in bag and have all these gadgets in one places.
This is a very useful golf tool that fits nicely in the pocket of any golf bag. With this tool it shows that you carry the respect for the course that you play on and for your clubs you use!
This is an interesting little tool set. My teenage niece is an avid golfer and I got this for her for Christmas. She was really impressed and loved checking out all that this little gadget can do.
Good price. Great product. Accurate product description. No complaints.
Wonderful tool Well made but shipping took awhile.
Bought for my boyfriend and father in law and I think they will both like it a lot! It's bigger than I was expecting (pleasant surprise), and seems to be great quality! Excited for them to use it!
Great product. Everything you would need for a game of golf!
Cool tool, should have bought 2 of these
Love adding this to my bag!
Well constructed, works well. I haven't tried the spike tightner, Wear spikeless shoes most of the time. The groove cleaner, brush work great; ball marker is small but easy to see.
Didn't regret buying this product, very functional and easily accessed. I highly recommend this item.
I mostly use this for the repair tool and the ball marker. The pen is a bit small and awkward to hold but I use an app on my phone to track scores so it doesn't effect me. The brush is probably the weakest part of this kit but it isn't terrible either.
I have used this tool exclusively for the past weeks. The pitch mark tool works great on the greens. I play over 65 rounds a year and this tool works great on both dried out, or wet greens. I use the club cleaning tools on the grooves on my irons when a wet towel does not get them completely clean. The ball marker has a strong magnet that holds the marker securely in place. Great product & pricing!
Nice to have all of the tools but would be perfect if it had a standard size marker holder as this one is a little smaller and won't hold my custom marker