SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one under the followings:
If you did not receive the order within the guaranteed time (45 business days not including 2-5 business day processing) you can request a refund or a reshipment.
If you received the wrong order you can request a refund or a reshipment.
If you do not want the order you’ve received, you may request a refund but you must return the item at your expense and the item must be unopened and unused, otherwise the refund will be invalid and the said order will not be returned to you. Thereafter, there shall be no claim against each party whatsoever.
However, the followings are not applicable for any refund whatsoever:
If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of mallsixty5.com (i.e. not cleared by customs, delayed by natural disaster).
Other exceptional circumstances not within the control of mallsixty5.com
*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. There shall be no refund whatsoever after the 7 days.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love my golden clubs! This is the first set of clubs that I have bought in over 25 years! The difference in design and technology is crazy. They are so forgiving. went to the range hit a bucket of balls, The clubs are so easy to get use to. My drives are farther and straighter. $ well spent!
I have hit these clubs at the driving range 3 times now and I can't wait to hit a course. These are great clubs and I hit the ball much straighter that I ever have with more distance.
Expected them to be the same or maybe slightly better, but they changed my whole game. It took me a while to get used to how much further each club gave me. My first 2 games I kept over shooting. I moved down between one or two clubs and the driver gives me twenty more yards than my four hundred dollar old one.
Awesome clubs package - all clubs seem to offer excellent quality and grips seem to be well fitted. I'm 5'10' and these clubs are just the right size (height) for me. Love the black series!
Just opened the box and unwrapped the clubs...everything looks good! Can't wait to give them a try...they look very well made!
So far I love the clubs. Very sleek, stylish and forgiving. The best thing is the putter in this set. It is awesome!
This complete set is even better than I expected! Perfect for the senior golfer like me.
Great clubs. After over 20 years using my old Jan Stevenson’s what a difference!! Light as a feather but they kick butt.
My game and long shots were 100% better than with my old clubs.
Beautiful set of clubs have not played with them yet but the looks and feel are any indication they should be great. Finally played them and extremely satisfied. The irons are amazingly forgiving!
Nice set, very happy with the quality of each club. I received my order three days earlier than expected. First rate service and responsiveness from Hurricane Golf. I will certainly do business with them again and recommend them highly!