SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one under the followings:
If you did not receive the order within the guaranteed time (45 business days not including 2-5 business day processing) you can request a refund or a reshipment.
If you received the wrong order you can request a refund or a reshipment.
If you do not want the order you’ve received, you may request a refund but you must return the item at your expense and the item must be unopened and unused, otherwise the refund will be invalid and the said order will not be returned to you. Thereafter, there shall be no claim against each party whatsoever.
However, the followings are not applicable for any refund whatsoever:
If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of mallsixty5.com (i.e. not cleared by customs, delayed by natural disaster).
Other exceptional circumstances not within the control of mallsixty5.com
*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. There shall be no refund whatsoever after the 7 days.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like the option to putt at different hole positions with the adjustable slope, no other mat I have used in the past had this feature. This mat which has the adjustable putting slope gives the amount of practice drills that can be done on this mat. Being able to practice at home has already turned in to results on the course. I highly recommend this for those looking to improve their putting skills.
I bought this as a gift for my husband. I researched many many many putting mats & this one seemed to make the most sense. It has so many different features. I know he wanted to take up golfing so I thought this would be a great gift.
The device gives just the right amount of challenge (and addiction) by making you land the ball in the different slope plus hole targets. Best thing is the balls return automatically and you don't have to pick them up which may affect your concentration. Also, it looks really cool and folds down nicely to store in your golf bag. Overall, a simple and effective golf training aid.
My putting completely fell apart at the end of last year and I recently bought this and practice with different drills using its adjustable slope and hole positions for path and speed control. It not only clearly identified my flaws in the path of the stroke, and also my alignment. This year putting has become one of my strong point again. Worth every $ for this product!
This putting aid has dramatically improved my putting. It allows me to putt indoor for hours and hone my stroke. After using this I am 100% confident I am putting the ball on the line I aim for, so now I can really learn to trust my green reading. Had it for a few weeks and it has legitimately cut 5-6 putts off of my rounds as my putts are more consistent now.
Just as described. Just rolled out of the box and started practicing putting stroke. Excellent practice aid at home.
I have bought a lot of golf supplies here before, and the putting mat is of good quality. It's quite satisfactory to practice in the office of the company. I'm satisfied with it.
Amazing tool. 1 of 2 aids that has helped me drastically on short game (short putts). It does emphasize your tendencies, which in my case was pulling. After some adjustments, my putts are solid, on line and with better speed and consistency.
If you want to develop your muscle memory of putting and build your confidence with repetitive motion, you will definitely need this tool that has various putting simulations.
Very handy, have been bringing this babe to my office everyday can be quite addictive as you wanna challenge the holes on different slope. Nice product.
Outstanding product!!! I never write reviews, but I had to on this one. This is such a fantastic idea, and it's a ton of fun. Clever engineering and a simple design make for the best indoor putting target I've ever tried. It's very well constructed;
Very challenging putting tool, love it!