SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one under the followings:
If you did not receive the order within the guaranteed time (45 business days not including 2-5 business day processing) you can request a refund or a reshipment.
If you received the wrong order you can request a refund or a reshipment.
If you do not want the order you’ve received, you may request a refund but you must return the item at your expense and the item must be unopened and unused, otherwise the refund will be invalid and the said order will not be returned to you. Thereafter, there shall be no claim against each party whatsoever.
However, the followings are not applicable for any refund whatsoever:
If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of mallsixty5.com (i.e. not cleared by customs, delayed by natural disaster).
Other exceptional circumstances not within the control of mallsixty5.com
*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. There shall be no refund whatsoever after the 7 days.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is easy to put on and does a great job of protecting your bag and equipment. The flip top cover is great and makes it really easy to get your clubs out. It keeps everything dry. Good price too!
あなたのクラブに簡単にアクセスできるようにしながら優れた雨の保護。
C'est une bonne couverture si vous poussez un chariot et jouez sous la pluie. Fait le travail et est facile à mettre et à enlever.
Amazing, worth the $ spent. Used it for the first time today in a huge downpour and it kept all my bag's stuff completely dry. Seriously surprised this is as inexpensive as it is, given the quality and benefit it provides.
Excellent golf cover. I love the easy access to the clubs and easy storage in the bag. Its a breeze to install, should work on any bag!
Cover is real easy to use with better access to the clubs than my old cover. Right now the water just runs off the cover. Would recommend this cover to golfers who uses a push cart.
Since I bought mine, couple of my golf buddies bought the same one! works great , easy to put on the bag and I carry it in the bag all winter! no more drying the bag after a rain storm.
Cover my bag nicely right to the bottom. Just the thing I was looking for. I'm a avid golfer and I hate the rain dripping off my umbrella on to my golf bag. Now it doesn't matter. Excellent!
Works great. Play a lot in the rain around here or we don't get to play. I like that I don't have to dry everything out after every round.
This is seriously a great product, simple yet effective. When it rains was such a pain to get my old cover out, take my bag off the buggy, align it and so on. It takes seconds to put on and getting clubs out is easy. My golf stuff used to suffer when it rained, but not now.
A simple but useful cover, if you think it's going to rain you can put it on and leave it on the full round rain or shine, if it rains during a round it so easy to put on... would recommend it!