SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one under the followings:
If you did not receive the order within the guaranteed time (45 business days not including 2-5 business day processing) you can request a refund or a reshipment.
If you received the wrong order you can request a refund or a reshipment.
If you do not want the order you’ve received, you may request a refund but you must return the item at your expense and the item must be unopened and unused, otherwise the refund will be invalid and the said order will not be returned to you. Thereafter, there shall be no claim against each party whatsoever.
However, the followings are not applicable for any refund whatsoever:
If your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of mallsixty5.com (i.e. not cleared by customs, delayed by natural disaster).
Other exceptional circumstances not within the control of mallsixty5.com
*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page. There shall be no refund whatsoever after the 7 days.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am a beginner and I am using this to practice my swing. The product works as advertised and it is great to have the option to practice my swing without having to go to the driving range.
Works well, feels sturdy. I think you would have to try hard to break it.
I Like it also teaches my kids how to play golf. We had hours of fun with this product and it still stayed in place even after we played with it all day. I would recommend this fun product to anyone who loves golf or just want to have fun with the family.
Un bon outil de pratique pour sentir votre swing de golf sans avoir à aller chercher des balles.
Love this swing trainer! I hit it in the before every round and it has drastically improved my game. Like having a driving range in your own house.
This is great to practice your swing. Hope it doesn't fall apart too soon. Will give 5 stars if still works after few months!
Genau das, was ich gesucht habe, um zu lernen, wie man den Golfball richtig schlägt. Vielen Dank
This is great for my grandson. Now I don't have to worry about him hitting balls into windows or the neighbor's yard.
This works way better than we thought it would. My husband and I have sat out and spent an hour or two every night driving and practicing and it hasn't broken. It has taken a beating but it has lasted so far. Good product!
What I really like about this is that my daughter can work on her swing at our home when we don't have time to be running her to a golf course or driving range. We live in town so normally we wouldn't have the space for her to practice and so using this practice device does come in handy for us.
It is perfect for me in the northeast because the range is closed at this time of the year. I'm very pleased with the product. It is nice to be able to swing and hit a ball just to get back into it for the upcoming season. I do recommend this to other golfers out there that are looking to practice a little before the season.
Very cool golf gadget! Ive tried this thing out for last 2 weekends and it worked great. I've probable hit the ball on it around 500 times or more and couldn't be more pleased. No issues myself with ball coming off or with ball holder itself. I can really see how this could help your golf game.